We’re looking for an IT Help Desk professional with strong customer service skills to provide technical support in a fast-paced call center environment (up to 30 calls/day). Key Responsibilities: Troubleshoot printers, hardware, software, and network connectivity (VPN, Wi-Fi, LTE). Manage Active Directory (password resets, account unlocks, user account support). Support and deploy iPhones/iPads, including setup, backups, and troubleshooting. Provide remote support using MSRA, RDP, Microsoft Tea…
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