Job Type: Full-time

Location: US

End User Support Specialist – Shared Services Center Core Responsibilities Responsibilities described in this section are fundamental to success in this position. Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Di…

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